Anschütz stands behind their products
Moderators: pilkguns, Marcus, m1963, David Levene, Spencer
Anschütz stands behind their products
Three weeks ago I damaged the thread on one of the butt plate length adjusting columns of my Anschütz 9003. I called every Anschütz dealer in USA searching for the part and the fastest any could get it was 90 days. Couple of weeks ago I emailed Anschütz in Germany explaining my problem and asking them to sell me the part directly, but got no answer then. Today when I checked my mailbox there was the part with their compliments, free of charge. Thanks Anschütz!
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Jose Rossy
- Posts: 414
- Joined: Wed Sep 08, 2004 8:17 am
- Location: Troy, Ohio, USA
Good Support Service.
Well done Anschutz.
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Ulrich Eichstädt
- Posts: 187
- Joined: Sat Mar 20, 2004 11:06 am
- Location: Dortmund
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Jose Rossy
- Posts: 414
- Joined: Wed Sep 08, 2004 8:17 am
- Location: Troy, Ohio, USA
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Thomas Monto
- Posts: 235
- Joined: Tue Mar 02, 2004 9:01 am
- Location: Midland, MI
Service
Several years back, I dropped my rifle off a shelf when my jacket caught it as I turned. I caught the rifle, but the front sight hit the floor.
As it was an adjustable front sight it was damaged. After trying to get it repaired it the US, I wrote Anschutz and asked about repair. I was pleasently supprised when a new one arrived in the mail.
Great company, super products, super service. Even when the problem was my fault.
Why buy anything else??????
TM
As it was an adjustable front sight it was damaged. After trying to get it repaired it the US, I wrote Anschutz and asked about repair. I was pleasently supprised when a new one arrived in the mail.
Great company, super products, super service. Even when the problem was my fault.
Why buy anything else??????
TM
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1813benny
- Posts: 330
- Joined: Mon Mar 22, 2004 6:03 pm
- Location: state of total consciousness
- Contact:
A "well done" to Dieter Anschutz and the entire Anschutz organization. First class people with a first class product.
It is a sad commentary on how suprised we are as a community when a great company actually stands not only behind their product, but also the people who are loyal to them.....this is rare in today's world.
-Ken
It is a sad commentary on how suprised we are as a community when a great company actually stands not only behind their product, but also the people who are loyal to them.....this is rare in today's world.
-Ken
Anschutz
I've sent emails to two departments listed on their website 2 wks ago and still no replies. I did send my mailing address, so I'm hoping for a part to show up in the mail. I've been called a dreamer. Hopefully this one will come true.
SP
SP
Anschutz
Well, I received the manual that I requested from one dept. and I'm grateful but I'm still waiting for my other request to be answered.
It's odd that that they don't reply to email especially when it's to say NO to an inquiry.
SP
It's odd that that they don't reply to email especially when it's to say NO to an inquiry.
SP