Positive USA Shooting Experience

A place to discuss non-discipline specific items, such as mental training, ammo needs, and issues regarding ISSF, USAS, and NRA

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USMA82
Posts: 36
Joined: Sun Jul 03, 2005 6:52 am

Positive USA Shooting Experience

Post by USMA82 »

To provide some balance to the recent USA Shooting bashing, let me relate a positive experience.

I had previously requested a refund of a match fee. When the credit didn't appear on my bill, I called and spoke to Jodi Gilpatrick. She asked me to send her an email, and within the hour I had a response from Lindsay Brooke, the Competitions Manager. She said USAS is unable to issue credits to charge cards, but told me that a refund check would be in the mail presently.

There are good people working at USA Shooting who know what customer service means.

John
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USMA82
Posts: 36
Joined: Sun Jul 03, 2005 6:52 am

Post by USMA82 »

And today they followed up with an email to make sure I received the refund. Pretty good customer service in this case.
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