Question about SCATT
Posted: Fri Nov 04, 2016 3:41 pm
Okay, I mean no offense to SCATT by this post. I am honestly curious about this.
I understand the current nationalization trend that SCATT is going towards from a contractual point of view. If you have contracts with importers for exclusive importation, you obviously don't want to breach that contract. What I don't understand is how this translates into (a) better customer service; or (b) why you wouldn't want to, as the contract renews, modify the terms or find another distributer.
But what about the claims of providing better repair and warranty services through a country-specific computer software system? That can be done without any software modification whatsoever. Simply name the importer as the customer service provider and have an internal contract with them to handle minor repairs and that they can send the system back to the factory as needed. No need for programming changes.
At least here in the US, the model I described above is pretty standard in most industries, especially the automotive industry. You sell the cars to local dealerships who agree to be partially responsible for maintenence and the factory agrees to handle recalls and other more significant issues.
What gives? Also, does this mean that if I purchase a SCATT system in the United States and want to practice before a competition in, say, Australia, will I be able to? And would the Australian distributer be able to help with issues with international SCATT systems leading up to a competition?
I understand the current nationalization trend that SCATT is going towards from a contractual point of view. If you have contracts with importers for exclusive importation, you obviously don't want to breach that contract. What I don't understand is how this translates into (a) better customer service; or (b) why you wouldn't want to, as the contract renews, modify the terms or find another distributer.
But what about the claims of providing better repair and warranty services through a country-specific computer software system? That can be done without any software modification whatsoever. Simply name the importer as the customer service provider and have an internal contract with them to handle minor repairs and that they can send the system back to the factory as needed. No need for programming changes.
At least here in the US, the model I described above is pretty standard in most industries, especially the automotive industry. You sell the cars to local dealerships who agree to be partially responsible for maintenence and the factory agrees to handle recalls and other more significant issues.
What gives? Also, does this mean that if I purchase a SCATT system in the United States and want to practice before a competition in, say, Australia, will I be able to? And would the Australian distributer be able to help with issues with international SCATT systems leading up to a competition?